Calls 打电话前的准备
Where can I find...？ 哪里有……？
Where can I find a pay phone that takes coins？
哪里有投币式电话？
Where can I find a quiet place to make a call？
哪里有安静的地方可以打电话？
...get access to... 我到……
Where can I get access to the phone server？
哪里有电话服务器可以用？
How can I get access to the voice mail system？
我要怎样才能用语音留言系统？
Is getting access to your phone system from outside the house possible？
有可能从房屋外面连接到你的电话系统吗？
I can show you where... 我告诉你……在哪里。
I can show you where a fax machine is.
我告诉你传真机在哪里。
I can show you where to find an electrical outlet and a data line.我告诉你哪里会有插头和传输线。
You can find... 你可以找到……
You can find a phone in the hall by the room.
你可以在那所房间旁边的大厅里找到电话。
You can find a fax machine at the store around the corner.你可以在转角的商店中找到传真机。
You can find the network connection on the wall under the window.
你可以在窗户下面的墙上找到网络接口。
How do I...？ 我要怎么……？
How do I make a phone call？我要怎么打电话？
How do I use an international calling card on this phone？我要怎么在这部电话上用国际电话卡？
How does...work？ ……怎么使用？
How does the voice mail system work？
这个语音留言系统怎么使用？
How does the phone and Internet connection work in this room？这房间里的电话和网络怎么使用？
I would like to... 我想……
I would like to ask a question about this Internet phone.我想问一个关于这部网络电话的问题。
I would like to speak with you when you are free.
当你有空时，我想跟你说话。
Is there someone available...？ 有人可以……吗？
Is there someone available that can check my cell phone？有人可以检查一下我的手机吗？
Is there someone available who could help me fix this Internet phone？有人可以帮我修这部网络电话吗？
Let me show you how to... 我来告诉你怎么……
Let me show you how to turn on/off silent mode.
我来告诉你怎么调到/关掉静音模式。
Let me show you how to put in the paper.
我来示范怎么放纸。
May I...？ 我可以……吗？
May I use this phone to make a local call？
我可以用这个电话打市内电话吗？
May I make a quick call on this phone？
我可以用它打一下电话吗？
Is it possible for...to...？ ……是不是可以……？
Is it possible for me to use your phone for a minute？
我是不是可以用一下你的电话？
Is it possible for me to receive a fax from my friend on this machine？
我是不是可以在这机器上接收我朋友的传真？
Tom，do you have any...？ 汤姆，你有……吗？
Tom，do you have any cell phone/mobile phone？
汤姆，你有手机/移动电话吗？
Dialing Public Phone
A：Here s a telephone booth. Could you please tell me how to make a phone call，Tom？
B：Certainly. Have you got any small change？
A：Yes. I ve got two nickles.
B：Just insert the coin into the slot here. Wait till you hear the dialing tone and then dial the number.
A：What if the line is engaged？
B：You ll have to hang up and dial again in a while.
A：What should I do if I want to make a long distance call？
B：You have to dial 0 for the operator. You can t dial directly.
打公用电话
甲：这里有个公共电话。汤姆，你能告诉我怎么用它打电话吗？
乙：当然 。你有零钱吗？
甲：有，我有两个5分钱。
乙：只要把硬币投入硬币口里。等一会儿直到你听到拨号音之后再拨号码。
甲：如果线路忙怎么办？
乙：你要挂断，等一会儿再拨。
甲：如果我想打长途，我应该怎么做？
乙：你应在被叫号码前加拨0。你不能直接拨。
Can I Use Your Cell Phone
A：Excuse me，please.Where can I find a phone？
B：That s it.
A：There s a guy talking on it.
B：That s life.
A：He has been on so long.I m in a hurry.Can I use your cell phone？
B：Is it an emergency？
A：It s important.
B：Why do you need to use the phone？
A：I need to check the new ring tone on my cell phone.
B：I am sorry.You d better wait for the public phone.
能不能借你的手机用一下
甲：抱歉，请问哪里有电话可以使用？
乙：那里就有一个。
甲：可是有人在用呢。
乙：那也没办法了。
甲：他讲很久了，我在赶时间。能不能借你的手机用一下？
乙：有那么急吗？
甲：是很重要的事。
乙：是什么事呀？
甲：我想听听看我手机的新铃声。
乙：那很抱歉，你还是等公共电话吧。
怎样在美国使用公共电话
打公共电话时，美国各州费用不同，通常local call是25分，也有的州是10分或30分不等。打电话使用的钱币是5分(nickle)，10分(dime)、25分(quarter)。其程序是先拿起听筒(pick up the phone handset)。等听到口兹的一声(dial tone)，再投入硬币(put the money in the coin slot)，然后拨动号盘(dial the number)，就算是大功告成了。
接着等到对方接了电话后，你可以说I d like to speak to Mr.Smith，对方如果说Speaking，那他就是你要找的人，当然对方也可以回答：This is(s)he.
来电找人
...is on another line... ……在(另一线)电话上……
Jane is on another line，but she will be off in a moment.简在通话，不过她快要讲完了。
I am sorry.Ann is on another line with a customer.
很抱歉，安在跟一位客户通话。
...is in a meeting... ……正在开会……
Mary is in meeting.玛莉正在开会。
Jane is in meeting with his lawyer until 3：30.
简正在跟他的律师开会，要到3点半。
...is engaged in/with... ……正忙于……
Tom is engaged in a call about a difficult topic.
汤姆正在电话上讨论一件棘手的事，没有空。
Jack is engaged with a long distance call.
杰克正在接一个长途电话，没有空。
...catch someone between meetings... ……在会议之间联系……
You can catch Mr.Smith between meetings.
你可以在会议之间联络史密斯先生。
You need to catch Tom between appointments at about 3：15.
你必须在会议之间，大概三点一刻时联络汤姆。
...is not in... ……不在……
Tom is not in at the moment.汤姆现在不在。
Mary is not in her dorm just now.
玛莉现在不在宿舍。
...don t know when...will be back... ……不知道……什么时候回来
I don t know when Jane will be back.
我不知道简什么时候会回来。
We don t know when Ann will be back from school.
我们不知道安什么时候会从学校回来。
Is someone in/at...？ ……在……吗？
Is Tom in his office at this moment？
汤姆现在在办公室吗？
Is the owner of a black Benz at this residence？
这里住着一位开黑色奔驰汽车的人吗？
I want to speak to/talk with... 我想跟……说话。
I want to speak to John.我想跟约翰说话。
I want to talk with Mike.我想跟迈克说话。
...are looking for... ……在找……
What is the name of the person you are looking for？
你在找的人的名字是？
Is that the name of the person who you are looking for？
你在找的人，是这个名字吗？
Who should I say...？ 我应该说谁……？
Who should I say is on the phone？
我应该说谁在线呢？
Who should I say is calling？
我应该说是谁打来的呢？
Can you give me...？ 你能给我……吗？
Can you give me your name？
你能告诉我你的名字吗？
Can you give me a last name or an extension number？
你能给我你的姓或是分机号码吗？
I m afraid/sorry there is nobody/no one here... 恐怕/很抱歉这里没有人……
I am afraid there is nobody here named Jane.
这里没有人名叫简。
I am sorry there is no one here by the name of Ann.
很抱歉，这里没有叫安的人。
I m sorry，I don t know... 抱歉，我不知道……
I am sorry，I don t know a Tom.
很抱歉，我不认识汤姆。
I am sorry，I don t know if that person ever worked at this office.
很抱歉，我不知道那个人是否曾在这里工作。
...，please. 请……
Hold the line，please！请别挂，稍等。
Hang on a moment，请稍等。
One moment，please！请稍等。
Just a minute，please！请稍等。
Just a second，please！请稍等。
Who s...？ ……是谁？
Who s that/speaking/it？你是哪位？
Jane s... ……是简。
Jane is here.我是简。
It s Jane here.我是简。
This is Jane speaking.我是简。
Jane s speaking.我是简。
get ahold of 联络到……
Most people are probably at home，so I can get ahold of them.大部分人都应该在家，那么我就可以联络到他们了。
Bill tried to get ahold of me all weekend.
比尔整个周末一直试着找到我。
at the moment 现在
Betty is busy at the moment.Can I have her call you back？
贝蒂现在在忙。我可以请她稍后给您回电话吗？
Tom is not in the office at the moment.
汤姆现在不在办公室。
get in touch 与……联系
I couldn t get in touch with him.我联络不到他。
I don t want to lose touch with my friends.
我不想和朋友失去联系。
Someone Isn t in
A：Hello.Is Mary in？
B：Sorry，she isn t here right now.
A：Do you know when she ll be back？
B：About 3o clock.Who s speaking，please？
A：Lily.
B：Shall I ask her to ring you back this afternoon？
A：Please do.I have something important to tell her.
B：All right，Lily.I ll tell her as soon as she comes in.
A：Thanks a lot.Well，I guess I d better let you go.Bye.
某人不在
甲：喂，玛莉在吗？
乙：对不起，她现在不在。
甲：您知道她什么时候回来吗？
乙：大约3点钟。请问您是哪位？
甲：莉莉。
乙：我是不是要让她今天下午给你打过去？
甲：好吧。我有一些重要事情要告诉她。
乙：好的，莉莉。她一回来我就告诉她。
甲：谢谢。我想我最好现在挂电话吧。再见。
Answering the Telephone
A：Hello，this is 57356475.
B：Hello，this is John.I want to speak to Linda，please.
A：This is Linda.
B：Hi，Linda，I want to invite you to a dinner tomorrow evening.
A：Really？ What time and which restaurant？
B：At 7：30 p.m.Xinfeng Chinese Restaurant.And I will go to your home and pick you up at 7：00.
A：OK，I ll wait for you at 7：00 p.m. at home.Anything else？
B：No，have a nice day.
A：Thank you.Bye.
B：See you.
接电话
甲：您好，这里是57356475。
乙：您好，我是约翰，我想和琳达说话。
甲：我就是琳达。
乙：嗨，琳达，我想请你明天晚上和我一起吃晚饭。
甲：真的？什么时候，在哪家饭店？
乙：7点半，鑫丰中餐厅。我会在傍晚7点的时候到你家去接你。
甲：好的，我7点的时候会在家等你，还有别的事情吗？
乙：没有了，希望今天你过得愉快。
甲：谢谢，拜拜。
乙：再见。
打电话的礼节
打电话要重视礼节，应先报上自己的姓名：“Hello.This is Jackson speaking.”（您好！我是杰克逊。）想找谁：“May I speak to Mr. Harrod？”(请哈罗德先生接电话，好吗？)想留言：“Can I leave a message for Mr. Johnson？”(我能给约翰逊先生留个言吗？)在接电话与打电话过程中都应遵循一定的语言规则。
Leaving a Message 留言
Can I...？ 我能……吗？
Can I give Dr.Smith a message for you？
我能帮你留言给史密斯博士吗？
Can I ask Miss Carroll to call you when she returns？
我能叫卡罗小姐回来时回电给你吗？
Can I have your name and telephone number？
我可以留下你的名字和电话号码吗？
What do you want me to...？ 你要我做什么……？
What do you want me to say in the message？
你要我在留言上写些什么？
What do you want me to tell Mary？
你要我告诉玛莉什么？
Could you tell me...again？/Could you repeat...？ 你能重复……吗？
Could you tell me that part of the message again？
这部分的留言你能再告诉我一次吗？
Could you repeat the name of the company？
你能重复一下公司的名字吗？
Would you like/care to leave...a message？ 你要留言给……吗？
Would you like to leave Mr.Smith a message？
你要留言给史密斯先生吗？
Would you care to leave him a message about this problem？关于这个问题，你要留言给他吗？
What...in the message？ ……在留言中？
What do you want to say in the message？
你要我在留言中说什么？
What phone number should I put in the message？
我要在留言中写哪个电话号码？
Do you want me...？ 你要我……吗？
Do you want me to make a note about that in the message？你要我在留言里提一下那件事吗？
Do you want me to tell him about the lost fax in the message？
你要我在留言中告诉他关于遗失传真的事吗？
Could you tell me...so I can...？ 你能告诉我……以便我……吗？
Could you tell me Tom s card number so I can write it down？你能告诉我汤姆的卡号，好让我写下来吗？
Could you tell me the name so I can leave a message？
你能告诉我名字，好让我记下留言吗？
Does...know what this is...？ ……知道这是什么吗？
Does he know what this is regarding？
他知道这是指什么吗？
Does John know what this is all about？
约翰知道这究竟是怎么回事吗？
I ll tell her that you... 我会告诉她你……
I ll tell her that you will phone later.
我会告诉她你会再打电话来。
I ll tell her that you called.
我会告诉她你来过电话。
May I...？ 我可以……吗？
May I take/leave a message，please？
我可以留个话儿吗？
May I have your name，please？您贵姓？
leave/give sb.a message 给某人留言
Can I leave her a message for you？留话儿吗？
Can you give her a message for me？我想留个话儿。
I ll give her the message.我会转告她的。
Leaving an Oral Message
A：Hello！
B：Hello！May I speak to Dr.Smith，please？
A：Sorry，he s out at the moment，can I take a message for him？
B：Yes，this is Mary，I ll be going to pick him up at 7o clock this evening.
A：OK.I ll pass that message on.
B：Thanks a lot.
A：It s my pleasure.
口头留言
甲：你好！
乙：你好！能请史密斯博士接电话吗？
甲：抱歉，他出去了，我能为他传个口信吗？
乙：行，我是玛莉，今天晚上7点钟我去接他。
甲：好的，我会转告这个口信的。
乙：谢谢。
甲：别客气。
Asking to Call Back
A：Hello.May I speak to Mr.Green，please？
B：I m sorry.He s in conference right now.He won t be back till 5o clock.
A：Could you tell him to call me back around 6o clock？ My phone number is 84273335，extension 138.
B：May I ask who is calling？
A：Oh，Sorry.This is Lin Qing.
B：I will tell him，sir.
要求回电话
甲：喂，我可以同格林先生讲话吗？
乙：对不起，他正在开会。5点以后他才能回来。
甲：你能不能告诉他在6点左右给我回个电话？我的电话号码是84273335，分机号是 138。
乙：我可以问一下你是谁吗？
甲：噢，对不起。我是林清。
乙：我会告诉他的，先生。
关于电话留言
打电话时当你想与之通话的人不在时，可以托人给其留言。另外你还可以在对方的自动应答机(也可以叫录音电话)上留言。一般情况下在自动应答机开始工作之前，你会听到提示的话语，比如Please leave a message after the tone.(听到提示音后请留言)或者I m sorry to tell you we are not at home，please leave a message.(对不起，我们不在家，请留言)。这时在听到一声信号后你就可以留口信了。当户主想听留言时，他只要拨通自己家的号码再拨一个密码就可以了。
结束通话
We have been on the phone for... 我们已经在电话上讲了……
We have been on the phone for over an hour.
我们已经讲了一个多小时了。
We have been on the phone for a long time and it s getting late.我们已经讲电话讲了很久，已经很晚了。
Please...when you have... 当你有……时，请……
Please call me when you have time to chat.
当你有时间聊天时，请打电话给我。
Please give me a ring when you have new information about the deal.当你有关于这笔交易的新信息时，请打个电话给我。
...hear from someone again... ……再接到你的电话……
I hope we will hear from you again soon.
我希望很快再接到你的电话。
I am looking forward to hearing from you again in the future.我期待以后再接到你的电话。
I just want to say...one more time. 我只是要再说一次……
I just want to say I love you one more time.
我只是要再说一次我爱你。
I just want to say that this was a private conversation one more time.
我只是要再说一次，这是私人的谈话。
I wish someone had... 我真希望……
I wish I had more time to talk.
我真希望我有更多时间谈话。
I wish we could keep on talking about this.
我真希望我们能继续谈这件事。
I m sorry to say... 我很抱歉要说……
I m sorry to say that I have to go.
我很抱歉，我必须走了。
I m sorry to say that I have to hang up and get going.
很抱歉，我必须挂电话离开了。
Thanks for... 感谢……
Thanks for calling.谢谢(你的)来电。
Thanks for calling me about this matter.
谢谢你打来告诉我这个问题。
I appreciate... 我感谢……
I appreciate your calling me about this.
我感谢你打电话告诉我这件事。
I appreciate your effort checking on this and calling to let me know.
我感谢你花心思检查这个，还打电话让我知道。
...anything else... ……别的事……
Is there anything else that we need to discuss？
我们还有别的事需要讨论吗？
Do you have anything else you want to say？
你还有别的事要说吗？
Hanging Up
A：Hello，threefive...
B：Is that Ann？
A：Speaking.
B：Ann，this is Tom.Look，Ann.I want to see you again.How about a drink tonight？
A：I m sorry.I m very tired.I m going to bed early.
B：What about tomorrow evening？
A：No，I m sorry.I m going to meet some friends tomorrow evening.And I m in a hurry now.Goodbye.
B：But Ann...
挂断电话
甲：您好，这里是35……
乙：是安吗？
甲：是。
乙：安，我是汤姆。喂，我想再见一见你。今天晚上一起喝一杯怎么样？
甲：对不起。我很累。我要早点儿睡。
乙：明天晚上行不行？
甲：也不行，很抱歉。明天晚上我要去看望几个朋友，现在我很忙，再见。
乙：但是安……
Call Me As Soon As You Get Back
A：Hello.
B：Hello，sweetheart.
A：Hamster.
B：I am leaving in five minutes.
A：I will miss you.
B：I will miss you too.
A：I will be thinking of you too.
B：OK.I have to go.
A：I love you so much.
B：I love you too.I m late.I have to say goodbye.
A：Call me as soon as you get back.
B：I ll call you.Now I have to get my stuff and walk out the door.
A：I ll be waiting for your call.
B：OK.Bye.
一回来就打给我电话
甲：你好。
乙：你好，亲爱的。
甲：小宝贝。
乙：我5分钟后就要走了。
甲：我会想你的。
乙：我也会想你。
甲：我也会想着你的。
乙：好，我得走了。
甲：我真爱你。
乙：我也爱你。我迟到了，必须说再见了。
甲：一回来就打电话给我。
乙：我会打的。现在我要拿起东西走出门了。
甲：我会等你打电话。
乙：好，再见。
怎样结束电话通话
如果想要结束电话了，可以说：“It was nice talking to you.”(很高兴和你谈话。)
若你是来电者，可以提及你是来电的一方，如“I am glad I finally had a chance to call you.”(真高兴终于有机会打电话给你。)若你是接听者，则可以说：“Thanks for calling.”(谢谢你的来电。)
来电询问
I was wondering if we could change... 我在想我们是不是可以更改……
I was wondering if we could change the day/time.
我在想我们是不是可以改日期/时间。
Are you free/available...？ 你有空……吗？
Are you free on Tuesday at 11in the morning？
你周二早上11点有空吗？
Are you available on Sunday to attend a party for my daughter？你星期日有空来参加我女儿的派对吗？
When will/can...pick up...？ ……什么时候可以拿……？
When will Tom pick up his registered letter？
汤姆什么时候会来拿他的挂号信？
When can Jane pick up the application form？
简什么时候可以拿申请表？
Remember how I told you about...？ 记得我告诉过你……吗？
Remember how I told you about that job I applied for New York？
记得我告诉过你我在纽约应聘的那个工作吗？
Remember how I told you about my new neighbor？
记得我告诉过你我的新邻居吗？
Remember how I told you about that dog that s been eating my flowers？
记得我告诉过你那只一直吃我家花的狗吗？
May I...？ 我可以……吗？
May I make a persontoperson call to 2128361725？
我想打一个叫人电话到2128361725。
May I make a collect call to Los Angeles？
我要打个对方付费电话到洛杉矶可以吗？
Inquiring for Tickets
A：Concert Bookings.Good morning.
B：This is Jack Brown.Can you tell me if there are any tickets left for the Boston Symphony Orchestra on Sunday？
A：Sorry，the concert is completely sold out.You might try the box office just before the performance.We often have last minute cancellations.
B：How much are the tickets？
A：It s a unit price of ten dollars a ticket.
B：All right then.Thanks very much.Bye.
A：Byebye.
询问票的情况
甲：早晨好，这里是音乐会订票处。
乙：我是杰克·布朗。请问星期天波士顿交响音乐会的票还有吗？
甲：对不起，已经全部卖完了。不过，你可以在开演前到票房来看看，那时经常有些退票的。
乙：票价是多少？
甲：每张10美元。
乙：那好，非常感谢。再见。
甲：再见。
Inquiring for Books
A：Hello.I want to know the price of the original Vanity Fair.
B：Hold the line，please.I ll connect you with the Foreign Books Department.
A：All right.
C：Foreign Books Department.
A：How much is the price of the original Vanity Fair？
C：It s $20，sir.
A：Do you give a discount if we buy it in large quantities？
C：How many copies，sir？
A：Oh，two dozen or three.
C：In that case we can t give you a discount，I am sorry to say.Our rule is to give no rebate for the purchase of less than 60 copies at one time，sir.
A：Well，we don t need that many now.Thank you just the same.
C：Thank you very much.Bye.
A：Byebye.
询问书的情况
甲：喂，我想问一下《名利场》原著的价格。
乙：请不要挂断。我给你接到国外图书部。
甲：好的。
丙：这里是国外图书部。
甲：《名利场》原著多少钱一本？
丙：20美元，先生。
甲：如果我们买的数量多，你会给我们折扣吗？
丙：要买多少本，先生？
甲：哦，要24或36本。
丙：很抱歉，在这种情况下我们不能给予折扣，按规定，一次购买未超过60本者，不能给折扣，先生。
甲：喔，我们现在不需要那么多，谢谢你。
丙：非常感谢你。再见。
甲：再见。
打电话中对于时间的读法
日期的读法，英美之间是有一定差别的，如12月3日，英国人常读作the third of December或December the third.而美国人一般读作December third.
时刻很少用a quarter past ten，seven to six，half ast four之类的表达，而直接依序读出小时、分钟即可。如：
10：15读作ten fifteen
5：53读作five fiftythree
4：30读作four thirty
11：00读作eleven o clock
Calling for Help打电话求助
Call...and report. 打……汇报……
Call 119and report the fire.打119汇报火警。
Call the police and report a breakin.
打给警察汇报有人入室行窃。
Go and get...immediately. 立刻去找……
Go and get a policeman/the doctor immediately.
立刻去找警察/医生。
Please call the... 请打给……
Please call the police/fire department.
请打给警察/消防队。
This is an emergency.I need... 这是紧急事件，我需要……
This is an emergency.I need help.
这是紧急事件，我需要协助。
This is an emergency.I need a doctor right away.
这是紧急事件，我立刻需要一位医生。
Please send...right away. 请立刻派……来。
Please send an ambulance right away.
请立刻派救护车来。
Please send someone who can translate Chinese right away.请立刻派能翻译中文的人来。
Can you come to...？ 你能来……吗？
Can you come to Hotel Jackson Room 505？
你能来杰克森旅馆的505号房间吗？
Can you come to the back of the house and look at the damage？你能来房屋后面，看看损坏的地方吗？
Is anyone in need of...？ 有人需要……吗？
Is anyone in need of medical attention？
有人需要医护协助吗？
Is anyone in need of a ride to the hospital？
有人需要我载他们去医院吗？
What s wrong with...？ ……怎么了？
What is wrong with your car/daughter？
你的车/女儿怎么了？
How long has...？ ……已经多久了？
How long has Mary been sick？
玛丽已经生病多久了？
How long has your father been arguing with those people？你的父亲跟这些人已经争执多久了？
Give me your... 把你的……给我。
Give me your phone number.给我你的电话号码。
Give me your name and address.
给我你的名字和住址。
Stay on the...with me. 跟我保持……。
Stay on the line/phone with me.跟我保持通话。
Our/My car broke down... 我(们)的车坏了……。
Our car broke down on the way.
我们的车坏在路上了。
My car broke down three kilometers down the highway.
我的汽车坏在高速路上3公里处。
Asking for the Number
A：Information.
B：Do you have the number for Mr.John Smith in San Francisco？
A：Just a moment，please...There are several John Smithes listed.Do you have the address？
B：He lives on 24th Street and his middle initial is C.Does that help？
A：Smith，John C...Yes，there is a listing for a John C.Smith on 24th Street.The number is 86335578.
请求查号
甲：查号台。
乙：你有没有住在旧金山约翰·史密斯先生的电话号码？
甲： 请稍候。登记为约翰·史密斯的有好几位。您有没有他的地址呢？
乙：他住在第24街。他的中间名字的第一个字母是C。这样对你有帮助吗？
甲：Smith，John C……有了。登记的有24街的John C.Smith，电话号码是86335578。
My Car Can t Start
A：May I help your，sir？
B：Yes，I need your help badly.My car can t start.Can you send somebody over？
A：We can have somebody come by，but it won t be right away.
B：What time can you send one over？
A：Oh，let s see.It ll be about half past four before we have anybody free.
B：Can it be earlier than that？
A：I doubt it，sir.We ll try，but I can t promise anybody before 4：00 o clock.
B：If I had it towed over there，could you work on it right away？
A：Sure，if you had it towed here to the garage，we could get right on it.
B：Can you send your tow truck over here？
A：No，I m sorry，we can t send out our tow truck to get you.
B：Why not？
A：Our tow truck s being repaired.
B：That s too bad.Bye.
A：Bye.
我的车不能启动了
甲：要我帮忙吗，先生？
乙：是的，我急需你们的帮助，我的车不能启动了，能派人来修吗？
甲：可以 ，但现在不行。
乙：那你们什么时候能派人来呢？
甲：哦，让我想想 。大概要到4：30我们才有人有空。
乙：能早点儿吗？
甲：我没把握， 先生。我们会尽早的，但我不敢许诺4：00以前行。
乙：如果把车拖到你们那里来，能马上修吗？
甲：当然能。您把车拖过来的话，我们马上就修。
乙：你们能派辆拖车来吗？
甲：不能，真对不起，我们不能派拖车去。
乙：为什么？
甲：我们的拖车正在修理。
乙：太糟了。再见。
甲：再见。
遭遇车祸时比较实用的一句话
真不幸，遭到了车祸，这到底该怎么办呢？当你告诉别人这一事件的时候，请记住说“I was involved in a car accident.”这句话可是非常有用的呀！它可以让对方在最短的时间内了解到你发生了什么事，最重要的是发生事故的地点，以便及时地进行处理。别小看这句话，关键时刻作用可大啦！7提出要求提出要求
All applicants must/should.... 所有的申请者都必须/应该……
All applicants should appear in person.
所有的申请者都必须亲自出席。
All applicants must/should list two or three alternate housing choices.
所有的申请者都应该列出两三个其他的住房选择。
Written consent is required for... ……需要有书面同意。
Written consent is required for minors unaccompanied by parents.
没有家长陪同的未成年人，必须有书面同意。
Written consent is required for students wishing to take a course overload.
想要超修课程的学生，必须有书面同意。
When applying，all documents... 申请时，所有文件……
When applying，all documents need to be translated into English.
申请时，所有文件都必须翻译成英文。
When applying，all documents need to be signed and dated by the applicant.
申请时，申请者要在所有文件上签上姓名和日期。
...need/ought to have... ……必须/应该有……
You need to have a driver s license or another photo ID.你必须有驾照，或是其他有照片的身份证明。
Jane ought to have a reservation，but maybe they can squeeze her in.
简应该先预约，不过也许他们可以把她硬挤进去。
A fee of...or equivalent it required when... ……时，需要……或等值的费用
A fee of 40 US dollars or equivalent it required when registering.注册时需要40美元或等值的费用。
A fee of 70 US dollars or equivalent it required when applying for admission.
申请许可时，需要70美元或等值的费用。
The...charge/fee is... ……的费用是……。
The delivery charge is 10US dollars.运费是10美元。
The entrance fee is 5US dollars.入场费是5美元。
...are not acceptable... 不接受……
Photocopies are not acceptable.不接受复印本。
Printouts from the Internet are not acceptable as official documentation.
从网络上打印的数据不能当作正式文件。
...has/have to...in person. ……必须亲自……
John has to go there in person.约翰必须亲自去那里。
You have to appear at the Social Security Administration office in person.你必须亲自去社保局的办公室。
I d like (to)... 我想要……
I d like to place a call to Washington，please.
请接华盛顿。
I d like to call Holiday Inn collect.
我想打电话给假日旅馆，对方付费。
I d like to make a collect call to Holiday Inn.
我想打电话给假日旅馆，对方付费。
I d like the number for Holiday Inn.
我想要假日旅馆的电话号码。
Making a Collect Call
A：Operator.
B：Hello.I d like to make a collect call to Japan.
A：Your name，please？
B：It s John Smith.
A：Who would you like to talk to？
B：I d like to talk to Mr.Jack Black.
A：Is that Jack Black？
B：That s right.
A：What number are you calling from，please？
B：Area code 513，555-6678.
A：And the number in Japan，please？
B：Country code 81，area code 138，and the number is 12-3456.
A：Hold the line，please.I ll put your call through.
打对方付费电话
甲：接线员。
乙：喂，我要打对方付费的电话到日本。
甲：请问贵姓。
乙：是约翰·史密斯。
甲：你要跟哪一位讲话？
乙：我要跟杰克·布莱克先生讲话。
甲：是杰克·布莱克，是不是？
乙：对的。
甲：您的电话号码呢？
乙：区号是513，电话号码是5556678。
甲：日本的电话号码是多少号？
乙：国码是81，区号是138，电话号码是123456。
甲：请别挂断。我为您转接。
How Do I Renew My Son s Passport
A：Hello，Citizen Services.
B：My son s passport is going to expire soon.How do I renew it？
A：When will it expire？
B：It expires in three months.
A：Good.If it was less than a month you would have to rush，but you have time.
B：What is the renewal procedure？
A：You need to fill out an application form，bring in some documentation，and you and the child have to appear in person when filling the form.
B：What documents do I need？
A：Besides the application form，you need to bring the child s Alien Residence Certificate，current passport，original birth certificate，three fullface passport photos，annual developmental photos，and the processing fee.
B：Is it necessary to bring my son？
A：Yes，the child must come.
B：OK.
A：If the child is a minor，then you need five developmental photos.
B：Pardon me.I guess I did not understand that.
A：It a a new requirement.For all minors under the age of 16，you need to bring one photo from every year since the last passport was issued.For example，if the passport was issued at the time you received the Consular Report of Birth Abroad，then the child is now five.You need to bring one photo taken when the child was age 1，one photo when the child was age 2， and so on until age 5.
B：I see.
A：We don t keep the photos，but with all the kidnapping of children and baby smuggling these days we are trying our best to correctly identify the children receiving passports.
B：OK.I won t forget the annual developmental photos.Thanks for your help.Bye.
我怎么延长护照期限
甲：您好，市民服务。
乙：我儿子的护照要过期了，我要怎么延长期限？
甲：什么时候到期？
乙：3个月后到期。
甲：还好。如果只剩不到1个月，你就得抓紧时间，不过现在还有时间。
乙：延期的程序是？
甲：你需要填一张申请表，带一些文件过来，还有填表格时，你和你儿子要亲自到场。
乙：需要哪些文件？
甲：除了申请表之外，还要小孩的外国居留证、现在的护照、原出生地证明、3张护照用的大头照、每年的相片，还有申请费。
乙：需要带我儿子来吗？
甲：是的，小孩要来。
乙：好的。
甲：如果小孩未成年，你需要带5张成长相片来。
乙：抱歉，我不太懂那是什么。
甲：这是新的规定。要替未满16岁的未成年人办护照，你必须带上自从上一张护照发出之后，他每一年的相片。比如说，上一本护照是在接到“外国出生者领事馆证明”时发的，那这孩子现在已经5岁了。你就要带这孩子1到5岁的相片各一张。
乙：我懂了。
甲：我们不会保留这些相片。只是因为现在绑架和贩卖小孩很猖獗，所以我们尽力确认有护照的小孩的身份。
乙：好的，我不会忘记带每年的成长相片。谢谢你的帮忙，再见。
什么是受话人付费电话
这种电话由受话人付费，打电话一方只需交纳手续费；有些国家打电话一方甚至手续费都不必交。这种电话最适合在国外学习、旅行或出差的人打电话回国，这样可减少他们在国外的花费。
但这种电话需由话务员问清对方是否愿意付费，只有当对方愿意付费时，才能与对方通话。
目前，许多城市开通了国际直拨话务员受话人付费电话业务(IODC，International Operator Direct Call)，即108业务。你只要在一般的市内电话机上拨通一系列号码，受话国际或地区的话务员即以当地语言与你对话，为你接通电话。
Emergency 紧急情况
I d like to report... 我要报案……
I d like to report a car accident.
我要报案，有车祸。
I d like to report a theft from my room.
我要报案，我房间有小偷进来过。
There s been an accident on/at... ……有意外事故。
There s been an accident on the second floor.
二楼有意外事故。
There s been an accident at the corner of Oak Street and Lincoln Avenue.
橡树街和林肯大道的转角有意外事故。
I have been... 我遇到……
I have been in an accident.我遇到意外事故了。
I have been in a fight with some gang members.
我和一群流氓打了起来。
...was stolen. ……被偷了。
My purse was stolen.我的钱包被偷了。
John s bicycle was stolen.约翰的自行车被偷了。
...is injured. ……受伤了。
My son is injured.我儿子受伤了。
Tom s nextdoor neighbor was injured.
汤姆的隔壁邻居受伤了。
What is the...？ ……怎么了？
What is the problem？怎么了？
What is the emergency you are calling about？
你是要汇报什么紧急事故？
...the police... 警察局
Please put me through the police.
给我接警察局！
Get me the police and hurry.
给我接警察局，要快。
Someone is... 有人在……
Someone is setting fire to a house.有人纵火烧房子。
Someone is smuggling drugs.有人贩毒。
Someone is taking drugs.有人吸毒。
A guy/man/person... 有个人……
A man holding a knife wants to kill me.
有人拿刀想杀我。
A guy is beating me.有个男人打我。
A person is shooting at me.有人拿枪打我。
A guy took liberties with me.有人耍流氓。
Please keep/leave the scene... 请保护好/离开现场……
Please leave the scene right away and go to a safe place.请您马上离开现场，到安全的地方。
Please keep the scene intact.请保护好现场。
Is...serious？ ……是否严重？
Is the fire/injury serious？请问火灾/伤势是否严重？
hurry to the scene 匆忙赶往现场
Keep cool，and we ll hurry to the scene within five minutes.保持镇定，我们将在5分钟内赶到现场。
Just a minute，please.The local police officer will hurry to the scene as soon as possible.
请稍候，警察将尽快赶到。
Fire
A：Yes，emergency.There s a huge fire here.
B：Calm down，sir.What s your name and where are you now？
A：My name is John，and we are on the intersection of West Road and East Road.
B：Sir，leave the house if the fire draws any closer to your house.Our men will be over in five minutes.
火灾
甲：喂，紧急情况。这里发生了大火。
乙：不要急，先生。您的姓名，现在在哪里？
甲：我叫约翰，我们在西街和东街的十字路口那里。
乙：先生，如果火势向您那里蔓延，请立即离开屋子。我们的队员5分钟就赶到。
Reporting to the Police
A：Hello！Police Station.
B：Hello！My house has been burglarized.
A：What s your name and address，madam？
B：It s 88Grand Avenue.And this is Mrs Green.
A：Oh，madam，when did that happen？
B：This morning.I went to sleep and forgot to lock the window，a burglar came in through the window and cleaned us out.
A：Oh？
B：I mean he took everything of any value：money，watches，TV，VCD，and other things.What should I do？
A：I m sorry about that，madam，but don t worry too much.We ll send someone to you right away.
B：Thank you.
A：Goodbye.
报警
甲：您好！这里是警察局。
乙：您好！我家被偷了。
甲：夫人，您的姓名与地址是什么？
乙：我住豪华街88号，我是格林夫人。
甲：啊，夫人，是什么时候发生的？
乙：今天早上。我睡觉时忘了关窗户，一个窃贼从窗户钻进来，把我们洗劫一空 。
甲：啊？
乙：我是说他把值钱的东西都偷走了：钱、手表、电视、V CD和其他东西。怎么办？
甲：很遗憾，夫人，不过不要太担心。我们立刻派人到你那儿去。
乙：谢谢你。
甲：再见。
遭受偷窃该怎样处理
发生robbery之后要报警，这是我们都知道的常识。看到你惊慌失措的样子，警察一定会询问你究竟发生了什么事情：“What happened？”这个时候，千万不能慌乱得说不出话来，赶快用流利的英文告诉他们：“I ve been robbed！”“我被人抢劫了！”如果还想多说两句，向警察具体描述一下，你还可以这样说：“They took everything！”“他们拿走了我所有的东西。”
投诉
I m afraid I have a complaint... 恐怕我有意见……
I m afraid I have a complaint to make.
恐怕我有意见要提。
I m afraid have(got) a complaint about the quality.
恐怕我要抱怨质量的问题。
I have been getting...calls. 我老是接到……电话。
I have been getting prank/harassing/obscene phone calls.我老是接到恶作剧/骚扰/下流电话。
The/This phone... 这台电话……
The phone ate money.电话把我的钱吞了。
This phone won t take any more money.
这个电话机放不进硬币了。
You need to... 你需要……
You need to pay us for the damage.
您得支付破损赔偿费。
You need to cover the cost of damage.
您得支付破损赔偿费。
Who s in charge of... 谁负责……
Who s in charge of this job？谁负责这项工作？
Who is the person in charge of this work？
谁负责这项工作？
Let me talk to... 我要跟……谈一谈。
Let me talk to the person in charge.
我要与负责人谈一谈。
Let me talk to the manager about it.
我要与负责人谈一谈。
These goods are... 这些货物……
These goods are of low quality.
货物的质量不太高。
These goods are inferior in quality.
货物的质量不太高。
Do you have...？ 你有……吗？
Do you have the necessary paperwork to do business here？您有营业执照吗？
Do you have /a permit/a license to do business here？
您有营业执照吗？
The Sweater Is Damaged
A：Hello.Is that 9672269？
B：Yes.Can I help you？
A：Yes，I d like to speak to the manager，please？
B：May I tell him what it is in regards to？
A：Yes，I would like to voice a complaint.
B：Hold on and I ll go to get him.
C：Hello，this is Mr. Robert，the manager on duty.What can I do for you？
A：Hello，Mr. Robert.This is Mrs. Brown.I sent a sweater to you this morning，but it has come back damaged.They burned the lining.
C：I m sorry about that，madam.What can we do to make it up to you？
A：I expect a refund.
C：Well，madam，according to our company policy，the maximum compensation for each laundry item is 100 dollars.We will refund you 100 dollars for your suit.But we ll have to check it up first.Would you please bring it back in this week？
A：OK.By the way，can I keep this suit，then？
C：Yes，you can.But you ll fill in a form with your name and forwarding address.
A：Oh，I see.I ll go there tomorrow.
C：We are very sorry for the inconvenience.
A：That s all right.
毛衣坏了
甲：喂，是9672269吗？
乙：是的，要我为您效劳吗？
甲：是的，请让经理接电话，好吗？
乙：我可以告诉他是什么事吗？
甲：可以，我要投诉。
乙：别挂电话，我去叫他。
丙：喂，我是值班经理罗伯特。需要我为您做什么吗？
甲：喂，罗伯特先生，我是布朗夫人。今天早晨我送洗了一件毛衣，拿回来后我发现洗坏了。衬里坏了。
丙：很抱歉，夫人。您想要我们如何补偿您？
甲：我要赔偿。
丙：唔，夫人，根据公司规定，每件洗坏的衣服最多赔偿100美元。我们将赔偿你100美元。不过我们首先要检查一下。您这周把它拿过来，好吗？
甲：好的。顺便问一下，这件衣服我还能留着吗 ？
丙：可以。不过你得填一下表格，写下您的姓名与邮寄地址。
甲： 噢，我知道了。明天我会去那里。
丙：非常抱歉给您添麻烦。
甲：不客气。
I Was Late for a Meeting
A：Hello.Northeast Air.
B：Hello.This is John Smith of International Office Equipment.I d like to speak to the Office Manager.
A：Hold the line，please.I ll see if Ms.Liu is in...Go ahead，Ms.Liu can take your call.
B：Hello，Ms.Liu. This is Jahn Smith of International Office Equipment.I m afraid I have to make a serious complaint.
C：Hello，Mr.Smith.What seems to be the trouble？
B：I ve been flying Northeast Air for nearly five years，Ms.Liu，and I must say that I have always been very satisfied with the service，but last Tuesday something happened which was inexcusable.
C：Can you give me the details，Mr.Smith？
B：Yes，I was scheduled on Flight 703from Washington to New York with a connection flight out of New York to Boston the same morning.Your flight agent，Mr.Brown，assured me that I would have plenty of time to catch the plane to Boston.However，it was impossible to make that connection and，as a result，I was late for a very important business meeting.
C：I m very sorry to hear that，Mr.Smith.I can assure you that such things don t happen very often.
B：I hope not.What do you intend to do about this，Ms.Liu？
C：I ll look into the matter for you，Mr.Smith，and talk to the person responsible for this mistake.
B：All right，then.
C：Thanks for calling，Mr.Smith.If you have any further questions about exact flight schedules，don t hesitate to contact me direct.
B：I ll do that，Ms Liu.Goodbye.
C：Goodbye，Mr.Smith.
我开会迟到了
甲：您好！这里是北方航空公司。
乙：您好！我是国际办公设备公司的约翰·史密斯。请接办公室经理。
甲：请稍候，让我看看刘女士在不在……请讲，刘女士可以接您电话了。
乙：您好！刘女士，我是国际办公设备公司的约翰·史密斯，恐怕我得诉说我强烈的不满了。
丙：您好！史密斯先生，有什么不愉快的吗？
乙：我乘坐北方航空公司的航班已近5年，刘女士，可以说，我对贵公司的服务总是非常满意的，但上个星期二却发生了不可宽恕的事情。
丙：可以告诉我详细情况吗，史密斯先生？
乙：那好。我计划乘703航班从华盛顿飞往纽约，然后在当天上午转机从纽约飞往波士顿。你们的航空代理布朗先生向我保证，我有足够的时间可以赶上飞往波士顿的班机。但结果是我没能赶上，延误了一次非常重要的商贸会晤。
丙：明白了。听到这里，我真的感到非常抱歉，史密斯先生。我向您保证这样的事情不会经常发生。
乙：希望如此。这件事情您打算怎样处置，刘女士？
丙：我得调查一下这件事，史密斯先生，我得找这次差错的责任人谈谈。
乙：那好吧。
丙：谢谢您给我们来电话，史密斯先生。如果您对具体的飞行安排有什么问题的话，尽管直接跟我联系。
乙：我会的，刘女士。再见。
丙：再见，史密斯。
打错电话怎么办
打电话时，拨错一个号码都是不允许的。如已经拨错时，应尽量委婉地向对方解释：“I m terribly sorry I ve got the wrong number.”(实在对不起，我肯定拨错号码了。)以避免引起对方生气。或者请求对方核实一下电话号码：“Could you test the number for me，please？”(可否帮我核实一下这个号码？)以便弄清楚自己要打的电话号码。
Actually，business is crossnational，crossstates，or crosscities.So businessmen or travelmen have to show respect for other s cultural custom.A different culture may not welcome unexpected visitors，or prefer planned schedule. So public image plays a very important part in the success of whether an individual or an organization.Then how to make an individual or an organization more creditable than others？ In fact，making appointments is a very important common practice in social courtesies.Naturally，punctuality is the key to the success of them.
事实上，商业是跨国家、跨州、跨城市的。无论是商人还是旅行人员都得遵守另一个地区的文化习俗。另一种文化可能不喜欢不速之客，或者更喜欢有计划的时间表。所以无论是个人或是团体，公众形象都起着重要的作用。那么怎样使一个个人或组织比另一个个人或组织更可信呢？事实上，约会是社会礼仪中一个重要的习俗。自然，约会准时是其成功的关键。