男子：哦，我喜欢诺基亚牌的。我一直在用诺基亚牌手机。
售货员：这款E66手机怎么样？这是最新款的音乐手机。
男子：噢，很不错，多少钱呀？
售货员：1860元。
男子：1860元呀？这对我来说太贵了。
售货员：坦白地说，这价格是合情合理的，因为它的质量很好。如果您去别处买，价钱会更高。
男子：可是这在我的预算之外。你也知道，具有类似功能的其他品牌手机价格通常是在1500元左右。
售货员：1790元怎么样？这可是我们的跳楼价了。
男子：好的，我买了。
词汇档案
particular [ptikjul] a.特别的
to be frank坦白地说
superior [sjupiri] a.极好的，卓越的
beyond [bijnd] prep.超出……的范围
小叮咛
①That's our rock bottom price.这可是我们的跳楼价了。
rock-bottom price： 最低价。例如：
-As we have quoted you our rock-bottom price， we can't give you any more discount.
我们的报价已是最低价，不能再多给折扣了。
-OK， I'll think about it.好的，我会考虑的。
03经典背诵
Eye Contact目光接触
Making eye contact with others (or avoiding eye contact) is an important form of nonverbal communication.In Western countries， for example， a moderate level of eye contact during conversation is a way of communicating friendliness or interest， whereas too much eye contact(staring) is considered rude， and lack of eye contact is impolite.Eye contact is also used in communication as a signal： for example， making eye contact with the other person as you finish a sentence often means， “Now it's your turn to speak.”
Again， there are major cultural differences.Arabs， Latinos， Indians and Pakistanis all have customs of longer eye contact， whereas Africans and East Asians interpret eye contact as expressing anger or hate and avoid it.The situation is further complicated by the fact that most cultures have different habits about eye contact depending on the gender， status， and so on of those involved.
With eye contact， as with other areas of nonverbal commnunication， the ability to observe the behavior of others， to be mindful of it and to reflect on it， and to be skilled at modifying one's own behavior in response， is a key factor of cultural intelligence.
用眼神与其他人接触（或避免眼神接触）是一种非语言沟通的重要形式。在西方国家，例如：在谈话中，一个温和的眼神接触是一种友善和有益的沟通方式；相反， 过多的眼神接触（凝视）被认为是粗鲁的；缺乏眼神接触是不礼貌的。眼神接触也被用作交流的信号：例如，当你说完一句话，与他人做一个眼神接触往往意味着， “现在轮到你发言。”
同样，也有一些重大的文化差异。阿拉伯人，拉丁美洲人，印度人，巴基斯坦人，所有这些人都有较长的目光接触习惯，而非洲人和东亚人认为是愤怒或仇恨的表现 ，所以避免眼神接触。这种情形被事实进一步复杂化，那就是大多数文化有不同的眼神接触习惯，这取决于性别、地位等所有包含在内的东西。
眼神接触，如同其他部位的非语言沟通，这种观察别人行各能能力，关注予以思考，并修正自己的行为作为回应，正是文化智商中的关键因素。
Refund and Exchange
售后退换
01锦囊妙句
01.I'd like to return this shirt.
我想把这件衬衫退了。
02.I bought this T-shirt yesterday， but I find a stain here.
我昨天买的这件T恤，但是我在这里发现了一个污点。
03.Show me your receipt and I'll return it for you.
请让我看一下收据，我马上把它退了。
04.It can be exchanged if there's something wrong with it.
如果是质量问题，可以换一台。
05.That's to bad.Well， I guess I have to return them.
太糟糕了。嗯，我想我得退货。
06.Do you have the receipt Please have it with you.
您有收据吗？请把它带来。
07.I'm afraid these shoes do not fit me best.
恐怕这双鞋子我穿着不合适。
08.I'd like to return this.
我想把它退掉。
09.I'd like to get a refund on this.
我想要退款。
10.I'd like to exchange this.
我想换掉这个东西。
11.Without receipt， I'm sorry I can't help you.
没有发票，对不起我不能帮您。
12.You bought it on sale， so you can't return it.
你是在打折的时候买的，所以不能退还。
02实用对话
I Want My Money Back
(A customer comes to the shop with his broken shoes and demands a refund.)
Clerk：May I help you
Cathy：Yes， I'm afraid I bring you some trouble.My shoes have broken.Can I have a refund on them
Clerk：When did you buy it
Cathy：Last year.
Clerk：All our shoes are guaranteed for one year.It can be refunded， if there is something wrong with it in a year.May I see your receipt
Cathy：Yes， here you are.
Clerk：OK， you want to have a refund or you'd like to see the other shoes We have the same style of shoes.They are in stock at the moment.①
Cathy：I'd like my money back.
Clerk：All right.You can get your money back if you go to the refund-counter with the receipt.
Cathy：Thank you for your help.
Clerk：You are welcome.
我想退货
（一个顾客拿着一双有问题的鞋来商店，要求退款。）
店员：我能为您帮忙吗？
凯茜：是的，恐怕我要给您添些麻烦。我的鞋子坏掉了，我可以退货吗？
店员：您什么时候买的？
凯茜：去年。
店员：我们所有的鞋都保修一年，在一年内有什么问题，可以退货。我能看一下您的收据吗？
凯茜：在这儿呢。
店员：好吧。您是打算退款，还是再看一下其它的鞋？我们现在还有同一款式的鞋。它们现在有货。
凯茜：还是退钱给我吧。
店员：那好，您拿着这个收据，到退货处，您就可以拿到退款了。
凯茜：谢谢您帮了这么多忙。
店员：不用客气。
词汇档案
refund [rifnd] v.退还
guarante [ɡrn'ti：] n.担保，保证
receipt [risit] n.收据
小叮咛
①They are in stock at the moment.它们现在有货。in stock表示“有库存，有现货”。例如：All our items are in stock now.我们所有的商品都有 现货。与in stock相反的是out of stock， 表示“缺货，已脱销，无库存”。例如：I'm sorry， that table is completely out of stock.对不起，那种桌子现 在已经完全脱销了。
Getting a Haircut
理发
01锦囊妙句
01.Please don't clip too much.
clip [klip] v.修剪，剪短
不要剪太短。
02.Just trim it a bit.
trim [trim] v.修剪
只要修一下就行了。
03.How would you like your hair set
你喜欢什么发型？
04.I need it cut short.
我想剪短发。
05.Please thin out my hair a bit.
请把我的头发打薄些。
06.I'd like a crew cut.
我想剪平头。
07.Short behind， a little longer in front.
后面短，前面稍长。
08.Could you take a little more off the top， please
顶部的头发再减掉一些好吗？
09.A bit shorter at the back.Not so much on the sides.
后面稍短些，两鬓理低些。
10.They charge 10 yuan for a haircut there.
在那里，理一次发要收10元。
11.How should I cut it， sir
先生，我该怎么给您剪发呢？
12.Leave the bangs long， please.
bang [b] n.刘海
请把刘海留长一些。
13.I would like to make an appointment for a hairdo， please.
我想预约理发。
14.I can't wait any more.
我不能再等了。
15.Would you keep the same hair style
你想保持原来的发型吗？
02实用对话
At the Barber's
Hairdresser：It's your turn， madam.Would you please take a seat here
Ms.Shirley：Thank you.How long will it take to get my daughter's hair cut
Hairdresser：It shouldn't be long.Twenty minutes， maybe.Are you in a hurry
Ms.Shirley：No.I'm thinking that maybe I can get my hair shampooed.①
Hairdresser：Good.There are some interesting magazines on the coffee table.You can read them when I am having your daughter's hair cut.
(Twenty minutes later)